FAQ

We ship to Canada and the United States. US shipping is currently paused due to the ongoing tariff issues. Sorry for any inconvenience.

Free shipping on orders over $175 Canadian

We currently offer $12 flat rate trackable shipping to all orders within Canada as well as $25 expedited shipping.

We offer a discounted shipping rate of $5 to small orders that contain only stickers and greeting cards.

Small flat products like greeting cards and stickers are shipped through Canada Post lettermail and are not trackable.

We cannot be held responsible for shipping delays once the package has left our hands, but please email me becca@paperbec.com if you have any questions or concerns.

We are currently a home-based business and do not have a storefront, but free local pickup is available from our home in Beamsville.

Simply select it at checkout during the shipping process. You will be notified by email when your order is ready with instructions.

We use a variety of carriers depending on your location, whether you are in a rural area, PO Box, etc., but UPS, IPS Courier, Purolator, and Canada Post (for cards) are our most common.

All shipping is trackable EXCEPT greeting cards and stickers (unless you would like to pay about 2-3x the cost of the item - I know, crazy right).

Processing time for orders (the time for us to send it out) is currently at 1-2 business days (this does not include weekends, we are on a floatie)

Shipping within Ontario (unless you're super rural) takes about 1-2 days excluding processing time. West coast is about 4-5 days.

Pre-order items take 3-4 weeks processing time. Read more about pre-orders below.

Sometimes our apparel is marked as "pre-order" which means it is currently being made and will take about 3 weeks to ship.

When your order contains a pre-order item, it will ship all together. If you would like your other items to ship quickly, we recommend placing two separate orders.

The benefit to pre-orders is that since we make items in small batches, you can guarantee your size and colour for items that often sell out too quickly (i.e. 1/4 zips) without filling the world with extra deadstock.

We accept returns on eligible apparel within 14 days of delivery.

To be eligible for a return, your item must be unworn, unwashed, and in its original condition with any original tags still attached. Buyer pays for all shipping.

Because our items are made in small batches, we cannot guarantee stock in the size/colour you would like, therefore we do not do traditional exchanges. Instead, I recommend placing a new order with the size you would like and your refund will come through when the original item is returned.

Due to the delicate nature of paper products, prints, stickers, and greeting cards are not eligible for return.

Items marked final sale are not eligible for return.

For more info, please visit our Returns page.

If your items arrive damaged or incorrect, please reach out with photos and we will figure it out! becca@paperbec.com

We are a small batch company that prioritizes quality, ethics, and sustainability. There are enough fast fashion brands creating 1000s of deadstock and I take pride in not adding to this.

I also am a one woman show and cannot restock every piece at once, that would be super expensive for me! I have to do them one or two at a time.

This means these pieces are extra special. If you love something, don't hesitate too long, or be sure to get in on the pre-order phase so you can make sure you snag your size :)

Items that are low in stock or sold out will indicate whether they will be restocked on their product pages. I am also working on creating a restocking product category so you can keep track, as well as the "sign up for notifications" feature.

Working on adding care instructions to each product still, but some general tips:

100% cotton products: Most of our products are 100% cotton and we recommend taking extra care and washing on cold, tumble dry with low heat (inside out ideally to preserve screenprint). That being said, all of these cotton products state that they are pre-shrunk and I have found this is true over time.

Many our products are garment dyed, which means they have been through a very intense process already (where shrinkage is highly unlikely).

Due to the nature of garment or pigment dyed apparel, they should be washed on cold on their own for the first wash to ensure the dye does not ruin your other clothes. Wash in cold and lay flat to preserve colour (though I put mine in the dryer with no issues). It is normal for some dye to fade over time and this is what gives it the worn-in vintage look.

coming soon