Returns & Exchanges

Wrong size? Went down the colour analysis rabbit hole on tiktok? No worries.

We want you to love your Sunset Society goods and actually want to wear them out into the world. If something isn’t quite right, here’s how returns work:

Apparel Returns

We accept returns on eligible apparel within 14 days of delivery.

To be eligible for a return, your item must be unworn, unwashed, and in its original condition with any original tags still attached. Try it on, have a lil fashion show, but please don’t take it camping first.

Exchanges

Because we make our apparel in small batches, we can’t guarantee that another size or colour will still be hanging around when your return reaches us.

For that reason, we don’t process traditional exchanges.

Instead, return the original item for a refund and place a new order for the size or colour you want. This lets you order the replacement while it’s still in stock rather than waiting for your return to make its way back to us.

If the size or colour you want is sold out, unfortunately we can’t guarantee a restock. Small batches = fewer leftovers, but occasionally a little heartbreak.

Stickers, Greeting Cards & Paper Goods

Due to the nature of these products, stickers, greeting cards, art prints and other paper goods are final sale and are not eligible for returns or exchanges.

Return Shipping

Customers are responsible for return shipping costs.

We’re a small independent business making things in small batches, so we aren’t able to cover return shipping costs like the giant internet overlords can. Thank you for understanding and for supporting a small Canadian business - it genuinely makes a difference.

Refunds

Once we receive your return, we’ll let you know when your refund has been approved. Approved refunds will be issued to your original payment method.

Original shipping charges and return shipping costs are non-refundable.

Please allow a few business days for your bank or credit card company to process the refund after it has been issued.

Damaged or Incorrect Order?

That’s different — and we want to make it right.

If your order arrives damaged, defective, or you received the wrong item, please contact us as soon as possible with your order number and a photo of the issue. We’ll get it sorted out.

Final Sale Items

Items marked Final Sale are not eligible for returns or refunds.

Still have a question?

Reach out before sending anything back and we’ll be happy to help. 

Thanks for shopping small, supporting Canadian-made goods, and helping us keep the shenanigans going. 🌲